CITY OF RIO RANCHO: City of Rio Rancho Facility Closures Update

By Press release submission

Nov 16, 2020

City of Rio Rancho issued the following announcement on Nov. 13.

Due to increased safety measures related to COVID-19 and the November 13, 2020 public health order (shelter in place) issued by Governor Michelle Lujan Grisham, in addition to Rio Rancho City Hall, other City facilities are closed to the public for in-person services beginning November 16, 2020 through November 30, 2020. During this time, City personnel will still provide services to citizens electronically or by phone. Other City services, such as emergency services, road repair and maintenance, utilities billing, and Development Services-related, which support essential operations and businesses, will continue to be fully operational.

“The COVID-19 pandemic has been sweeping through our local communities and the state for over eight months,” said Mayor Greggory Hull. “We must work together to protect ourselves and others from this virus. Out of the need to do our part to keep people as safe as possible, the City is taking the following action in response to the Governor’s public health order. I want to encourage each individual to do their part by staying home and only going out when absolutely necessary to prevent further spread of this disease. We will get through this together.”

Below is information about departments, including contact numbers and email addresses:

Animal Resource Center
- Adoptions by appointment only (extremely limited).
- Call (505) 891-5075
City Clerk’s Office (business licenses/registration and records requests)
- Phone: 505-891-5004
- Email: clerk@rrnm.gov
City Manager’s/Mayor’s Office
- Phone: 505-891-5002 or 505-891-5001
- Email: myriorancho@rrnm.gov
Development Services (permits, plan reviews, inspections)
- Phone: 505-891-5005 or 505-891-5006
- Email: permits@rrnm.gov or planning@rrnm.gov
- For plan submittals and special accommodations, call 505-891-5005
Financial Services (payments, alarm permit registration, and ambulance billing)
- For Ambulance Billing, call 505-891-5021
- For SAD payments, call 505-896-8806
- For Escrow payments, call 505-896-8748
Municipal Court
- Any attorney cases will be cancelled and continued to a later date. Video arraignments and bond hearings will be held as normal on an as needed basis. Court staff will still enter citations, take phone calls, and hold pro se arraignment hearings via telephone or virtually.
- Court contact numbers:
  - Court Clerks: (505) 891-5999
  - Probation: (505) 891-5991
  - Email: rrcourts@rrnm.gov
Police Department
- Non-emergency reporting:
  - Call the non-emergency number at (505) 891-7226
  - Visit www.rrnm.gov/report
- Records requests:
  - Email rrpdrecords@rrnm.gov
- Walk-in crime reporting (criminal damage, shoplifting under $500, fraud, etc.) is unavailable at this time, instead:
  - Call the non-emergency number at (505) 891-7226
  - Visit www.rrnm.gov/riopolice to file a report online
- Obtain crash reports
  - Visit www.crashdocs.org
Public Works (roadway maintenance and responding to roadway concerns)
- To report issues, visit www.rrnm.gov/report
Utilities
- Payments can be made by mail, by calling 505-891-5211, or online at www.rrnm.gov
- For other Utilities related services like setting up a new account, call 505-891-5020 or email utilitycustomerservice@rrnm.gov