Sandoval News

City of Rio Rancho issued the following announcement on Nov. 6.

Out of an abundance of caution and due to State public health orders, the statewide surge in COVID-19 positive cases, and in an effort to reduce the stress on our healthcare system, Rio Rancho City Hall will close to the public on Monday, November 9 at 5:00 p.m. until further notice. The purpose of doing so is to increase social distancing efforts, expand teleworking opportunities, and limit gatherings. Other City facilities will remain open in a limited capacity or have altered services. During this time, City personnel will still provide services to citizens electronically or by phone. Other City services, such as emergency services, road repair and maintenance, utilities billing, and Development Services-related will continue to be fully operational. 

On November 5, 2020, Rio Rancho Police Department headquarters, which includes Municipal Court, closed to the public due safety precautions and the prioritization of available resources regarding the statewide surge in COVID-19 positive cases.

Below is information about departments, including contact numbers and email addresses:

• Animal Resource Center
  • Adoptions by appointment only. 
  • Call 505-891-5075
• Aquatic Center
  • Open for lap swimming only by reservation.
  • Reservations can be made by calling 505-891-5230 from 8:00 a.m. – 5:00 p.m.
• City Clerk’s Office (business licenses/registration and records requests)
  • Phone: 505-891-5004
  • Email: clerk@rrnm.gov
• City Manager’s/Mayor’s Office
  • Phone: 505-891-5002 or 505-891-5001
  • Email: myriorancho@rrnm.gov
• Development Services (permits, plan reviews, inspections)
  • Phone: 505-891-5005 or 505-891-5006 
  • Email: permits@rrnm.gov or planning@rrnm.gov  
  • For plan submittals and special accommodations, call 505-891-5005
• Financial Services (payments, alarm permit registration, and ambulance billing)
  • For Ambulance Billing, call 505-891-5021 
  • For SAD payments, call 505-896-8806
  • For Escrow payments, call 505-896-8748
• Libraries and Information Services Department
  • Offering hold pick up of library items. 
  • Those wishing to place a library item on hold may do so by visiting www.rrnm.gov/libraries or by calling the libraries. 
  • Loma Colorado Main Library, 505-891-5013 ext. 3033
    • Hours: Monday-Friday, 9:00 a.m. to 3:00 p.m.
  • Esther Bone Memorial Library, 505-891-5012 ext. 3120
    • Hours: Tuesday-Saturday, 9:00 a.m. to 3:00 p.m.
• Motor Vehicle Division (MVD)
  • By appointment only
  • Call (505) 896-8367
• Municipal Court
  • Any attorney cases will be cancelled and continued to a later date. Video arraignments and bond hearings will be held as normal on an as needed basis. Court staff will still enter citations, take phone calls, and hold pro se arraignment hearings via telephone or virtually.
  • Court contact numbers:
    • Court Clerks: 505-891-5999
    • Probation: 505-891-5991
    • Email: rrcourts@rrnm.gov  
• Police Department 
  • Non-emergency reporting:
    • Call the non-emergency number at 505-891-7226
    • Visit www.rrnm.gov/report 
  • Records requests:
    • Email rrpdrecords@rrnm.gov
  • Walk-in crime reporting (criminal damage, shoplifting under $500, fraud, etc.) is unavailable at this time, instead:
    • Call the non-emergency number at 505-891-7226
    • Visit www.rrnm.gov/riopolice to file a report online
  • Obtain crash reports
    • Visit www.crashdocs.org
• Public Works (roadway maintenance and responding to roadway concerns)
  • To report issues, visit www.rrnm.gov/report 
• Utilities
  • Payments can be made by mail, by calling 505-891-5211, or online at www.rrnm.gov
  • For other Utilities related services like setting up a new account, call 505-891-5020 or email utilitycustomerservice@rrnm.gov

We encourage citizens to slow the spread of COVID-19 by staying home, wearing a mask and socially distancing when going out in public, and washing their hands.

Original source can be found here.